1,000

CLIENT

QUESTIONS

STRATEGY RELATED QUESTIONS

 

(From Big Data Project)           

   

  • What are the applications / decisioning use cases of BDA platforms that Competitor X has implemented in the last year?

  • Which hardware vendors did Competitor X engage with in its Big Data implementations? Hardware includes all related equipment, upgrades, and maintenance & support for equipment used.

  • Which software vendors did Competitor X partner with for its big data implementations? Software includes analytics applications, database management software, and all related upgrades, and maintenance & support for these applications.

  • Which Data Science Service Providers did Competitor X partner with in its BDA implementations? Data Science Services include data exploration and discovery of a given use case; analysis, modelling, and validation of KPIs, health checks / audits, etc.

  • Which Administrative Service Providers did Competitor X use for its BDA implementations? Administrative Services include Data Engineering Services such as expert staff to administer the BDA platform and the data it stores; Extract, Transform, and Load (ETL) staff and solutions that cleanse the source data, reorganize the data in accordance with the integrated database design, etc., Data Management Services such as developing queries that can be expressed in SQL, developing procedural programs that perform data analysis too complex to express in SQL, Infrastructure Operations Management services, etc.

 

(From BTS Antennas Project)

 

  • Does Competitor X have plans to enter the North American market with its antenna portfolio, particularly the United States?

  • Besides pure hardware delivery, could services be a new business area for Competitor X in areas such as network planning, installation services, RF Support, education (such as workshops, webinars, etc.)

  • Are Mergers and Acquisition an important part of Competitor X’s strategy in relation to their antenna business?

  • What are some of the market challenges faced by suppliers like Competitor A, Competitor B, Competitor C or Competitor D against OEMs like Competitor E F, G, that are able to sell their own antenna products as part turnkey bundles to CSPs?

 

(From Carrier Content Strategies Project)

 

  • How did the acquisition to Competitor X of Competitor Y's media server solution allow it to put in place third-party customizable user interface development on HTML and Java platforms? How did this acquisition allow operators to customize and enhance their offerings themselves?

  • Does Competitor X's new platform decouple the User Interface layer from the application layer by using ready-to-use building blocks like so-called Scriptables and Plug-ins, allowing for Web 2.0 type applications to integrate within an IPTV system?

  • How does Competitor X's newly acquired platform extend carrier IPTV services to the PC and conversely extends the user generated content to the set-top-box (STB)?

  • How does Competitor X's newly acquired platform allow for a new set of content to compliment CSPs’ existing entertainment line-ups?

 

(From Contact Centre Solutions Project)   

 

  • What is Workforce Optimization Software Vendor X’s business strategy?

  • What are Workforce Optimization Software Vendor X's Target markets (geographies, size and verticals)?

  • What are Workforce Optimization Software Vendor X's Revenues (Distribution by solution, Revenues by partners, Revenues by Region, Product vs Professional services, Average deal size)?

  • What are Workforce Optimization Software Vendor X's M&A activity?

  • What is Workforce Optimization Software Vendor X's organizational structure and employee functional structure (No. of employees, Split per roles (R&D, Services, Sales/marketing), Split per geography, key people)

  • What are Workforce Optimization Software Vendor X's R&D focus areas?

  • What are Workforce Optimization Software Vendor X's Product roadmap plans?

  • What is Customer Experience Platform Vendor X's revenue per region?

  • What are the number of accounts per region and per vertical for Customer Experience Platform Vendor X?

  • In your experience, does Customer Experience Platform Vendor X offer Consulting Services as part of their product and service solutions?

  • What specific consulting services does Customer Experience Platform Vendor X offer?

  • How are Customer Experience Platform Vendor X's consulting services organized and priced?

  • Does Customer Experience Platform Vendor X work with any strategic consulting firms, consumer research consulting firms, or product/solution vendors?

  • Where are Customer Experience Platform Vendor X's hosting facilities located?

  • Which underlying technologies does Customer Experience Platform Vendor X use for analytics (structured and unstructured), reporting, and Dashboarding?

 

(From Managed Security Solutions Project)

 

  • What are the target markets for CSP X’s MSS solutions? Enterprises? Mid-Sized Companies? Small Business?

  • What are the differentiating features for the solution offered to each segment?

  • What are the core competencies of CSP X that it utilizes in its MSS solution or need to strengthen in the future?

  • What are some of the major operational challenges CSP X faces when delivering MSS solutions to its business  customers?

  • i. Lack of internal resources?

  • ii. Recruitment of professional staff with expertise in this space?

  • iii. Availability of Facilities and Infrastructure?

  • iv. Lack of knowledge of best practices and process?

  • v. New technologies/ threats

  • What is the typical mode of operation for MSS services for CSP X —internally / with partners / hybrid models? Who is in charge of which tasks? What is the future preferred mode for partnerships? Best of Breed? Best of Suite?

  • Is CSP X considering changing its current MSS business model to be provided as an outsourced model provided by a third party vendor? Why? Why not?

  • What challenges does CSP X face when selecting and integrating advanced technologies or when selecting partner and vendor solutions for MSS services?

  • How does CSP X view or consider the trend of NFV and virtualization in providing MSS services?

  • From a financial perspective, how attractive is the MSS solution CSPX offers to its business customers?

  • How engaged is CSP X’s management in developing the domain of MSS solutions to its business customers?

  • Does CSP X find it difficult to make the business case and prove ROI to management?

  • Does CSP X see MSS as a means of creating customer stickiness? Or as a complimentary solution to their voice / network solutions?

  • Does CSP X view MSS as a new and substantial revenue source from enterprise customers?

  • Who in CSP X is in charge developing its MSS offering?

  • Does CSP X provide liability coverage to its business customers in case of losses due to a security breach?

  • What are the metrics used for liability coverage (dollar value of loss?, dollar value of the contract signed with the customer?)

  • Does CSP X use SOC services for internal purposes? How does CSP X operate it (internally / outsource)?

  • What is the amount of manpower that CSP X employs for managed security services such as SOCs? (Managed SOCs for customers? Internal SOCs for its own needs?)

 

(From Internet of Things Project)             

 

  • What are Home IoT Platform Vendor X's approach to revenue generation from their hardware?

  • Does Home IoT Platform Vendor X order back-to-back from its hardware partners?

  • What is Home IoT Platform Vendor X's revenue model for sales of this 3rd party hardware?

  • Who are Home IoT Platform Vendor X's main customers and the respective scope of relationships.

  • Please describe some key recent deals with major customers signed by Home IoT Platform Vendor X.

  • Please describe Home IoT Platform Vendor X future roadmap.

  • What are some of the strategic moves Home IoT Platform Vendor X plans to undertake?

  • What is the reputation of IOT Asset Management Vendor X, in terms of meeting the evolving industry needs and solution quality in the IOT market?

  • Can you describe the financial progress of IOT Asset Management Vendor X?

  • Who are IOT Asset Management Vendor X's main shareholders?

  • How did IOT Asset Management Vendor X's recent acquisition contribute to its strategic goals in the IOT space?

 

(From Network Function Virtualization Project)               

 

  • In your knowledge, which professional services would be included as part of an NFV deal? For example: Onboarding of VNFs and services, Integration to legacy systems, SI services etc.

  • Please describe the support SLA that is required for CSP X

  • In your knowledge, what would be the typical % division of expenditures between licensing and services?

  • Please describe CSP X’s approach to NFV.

  • How would your NFV implementation strategy affect your SDM platforms?

  • Please describe how your approach to SDM would change to enable effectiveness for your NFV implementations. Would User Data Convergence (UDC) be your chosen approach to deal with dynamic network elements? If not, why not? If yes, why?

  • What are the timelines for the feasible introduction of converged UDRs into CSP X’s SDM strategy? How would you rate the urgency and business value of such a solution in the next 1 – 3 years?

  • Please describe the advances that you have seen in this domain, from a vendor-side standpoint.

  • Which suppliers are in the best position to meet your needs for SDM?

  • If a supplier came out with a SDM solution for NFV environments, would you consider switching from your current SDM vendor? Why or why not?

  • How are vendors in the SDM market approaching areas such as the supply-side trends when it comes to virtualization of front-end applications such as home subscriber server (HSS) and policy and charging rules function (PCRF), and/or virtualization of the backend SDM platform itself?

  • How are SDM vendors positioning themselves in light of NFV, either through a converged UDR approach, or other approaches that CSP X would consider strategically sound.

  • How are IT vendors like Vendor X, Vendor Y, or Vendor Z positioning themselves when it comes to SDM for NFV?

  • How are network equipment vendors such as Vendor X, Vendor Y, Vendor Z and Vendor A positioning themselves when it comes to SDM for NFV?

  • Please rank the following anticipated trends as you see them becoming more/less impactful on SDM architecture in the coming 5 years:

  • NFV strategy and challenges

  • Prioritization of 5G data concepts

  • 360 degree customer data view   

  • Managing access control

  • Integration of new services/applications into an existing data architecture

  • Which data access protocols do you foresee becoming more required over the next coming years:  LDAP, SOAP, REST, Diameter, JSON. Please rank and explain.

  • How do you see adoption of open source databases (as opposed to commercial databases) in SDM today and in the future?  

  • Which of the three approaches would you prefer and why: a) choosing one licensed vendor b) choosing open source storage or c) using multiple technologies together.

  • In your opinion, how important do you think following technologies will be in the SDM domain, going forward?  List: Apache Cassandra, HBASE/Hadoop, MongpDB, CouchDB, MariaDB, PostGRE SQL, Trafodion, BerkeleyDB, other open source NOSQL databases, other open source SQL databases, other commercially licensable SQL databases.

 

 

BROWSE QUESTIONS IN ADDITIONAL AREAS:

 

PRODUCT MANAGEMENT          

                                                                  PRICING

                                  STRATEGY

                                                                   MARKETING

                                          SALES

                                                                   CHANNEL PARTNERS 

Every year, we answer thousands of client questions impacting every aspect of our clients' operations. 

Here are a few sample lists of these questions, under the different areas of interest:

Copyright © 2007-2019 Linx Research and Strategy Ltd. All rights reserved.​​